TibaQuip Africa – Privacy Policy

Last Updated: 10/12/2025

TibaQuip Africa is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or submit your details through our contact or quote forms.

1. Information We Collect

We may collect the following information:

Information you provide directly

Name

Email address

Phone number

Company name

Product or service inquiries

Any message you include in a form submission

Website usage information

We may automatically collect:

IP address

Browser type

Pages visited

Time spent on the website

Device type

2. How We Use Your Information

We use your information to:

Respond to inquiries and quote requests

Process orders or provide product information

Improve our website and customer service

Send updates about products and services (you may opt out anytime)

Ensure safe and secure website operations

We do not sell your personal information.

3. Sharing of Information

We may share your data only with:

Service providers helping us operate our website or deliver products

Payment processors (if applicable)

Logistics and shipping partners

Advertising platforms (e.g., Google) to show relevant ads

We do not share your information with any third parties for unrelated marketing.

4. Data Security

We take reasonable steps to protect your information from:

Unauthorized access

Loss

Misuse

Alteration

However, no method of online transmission is 100% secure.

5. Cookies & Tracking Technologies

We may use cookies to:

Improve website performance

Understand user behavior

Show relevant ads (Google, Facebook, etc.)

You can disable cookies in your browser at any time.

6. Your Rights

You may at any time:

Request a copy of your personal data

Ask us to update or correct your information

Ask us to delete your information

Opt out of marketing communication

To do so, contact us using the details below.

7. Third-Party Links

Our website may contain links to other sites.
We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy occasionally.
The updated version will have a new “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

TibaQuip Africa
Email:tibaquipafrica@gmail.com
Phone: +254717237407
Website: tibaquipafrica.com

TibaQuip Africa Ltd — Return Policy & Terms & Conditions

1. Introduction

Welcome to TibaQuip Africa Ltd (“we”, “our”, “us”). These Return Policy and Terms & Conditions (“Terms”) govern your purchase and use of our products and services. By placing an order with us, you agree to abide by these Terms.

2. Definitions

• Customer / You / Your: The individual, business, or entity purchasing products from TibaQuip Africa Ltd.
• Products: Goods sold through our website, physical store, marketplace, or direct channels.
• Order: A confirmed purchase request placed by the Customer.
• Goods / Items: Same as Products.

3. Order Acceptance

1. All orders placed are subject to acceptance by TibaQuip Africa Ltd.
2. We reserve the right to refuse or cancel an order for any reason (fraud prevention, stock issues, payment verification, etc.).
3. A contract is formed only when we issue an order confirmation.

4. Pricing & Payment

1. Prices are stated in Kenyan Shillings (KES) unless otherwise specified.
2. Prices include applicable taxes unless stated otherwise.
3. Payments must be received in full before products are shipped.
4. We accept payment via M-Pesa, bank transfer, card payments, and other payment methods as advertised.

5. Delivery & Shipping

1. We aim to dispatch orders within 1–3 business days following payment confirmation.
2. Delivery timelines may vary by location and product availability.
3. Title and risk pass to you upon delivery.
4. Extra charges may apply for express shipping or remote areas.

6. Return & Refund Policy

6.1. Eligibility for Returns

You may return a product if it meets the following conditions:
✔️ Return request is made within 7 calendar days from date of delivery.
✔️ Product is unused, unaltered, and in original packaging with tags and accessories.
✔️ Product is in resalable condition (no stains, smells, marks, or damage).

📌 Non-Returnable Items:

• Products marked “Final Sale” or “Non-returnable”.
• Items damaged due to misuse, neglect, accidents, or unauthorized repairs.
• Consumables or perishable goods.

6.2. Return Process

1. Contact our Returns Team at:
   • Email: tibaquipafrica@gmail.com
   • Phone/WhatsApp: +254 717 237 407
2. Provide your Order Number, Product Name, Date of Purchase, and reason for return.
3. We will issue a Return Authorization (RA) Number within 2 business days.
4. Pack the product with all original contents and RA Number clearly marked.
5. Return shipping must be arranged by you unless otherwise agreed.

6.3. Return Shipping Costs

• Standard Returns: Customer pays return shipping.
• Defective/Incorrect Items: We cover return shipping costs upon verification.

6.4. Refund Method & Timing

1. Once received and inspected, refunds are processed within 7–14 business days.
2. Refunds are issued to the original payment method.
3. Shipping charges are non-refundable unless the return is due to our error.

6.5. Exchanges

Exchanges are permitted where stock is available. Exchanges follow the same process as returns.

7. Warranty

1. Some products may be covered by manufacturer warranties.
2. Warranty claims are separate from returns and must meet warranty terms (proof of purchase, warranty card, etc.).
3. Warranty does not cover damage from misuse, improper installation, or normal wear and tear.

8. Product Descriptions

We aim to describe products accurately. However, product visuals or descriptions may vary due to display differences or updates.

9. Limitation of Liability

1. TibaQuip Africa Ltd is not liable for indirect, incidental, special or consequential losses.
2. Our maximum liability for any claim arising from a product is limited to the total purchase price.
3. We are not liable for delays due to events beyond our control (weather, transport disruptions, etc.).

10. Privacy & Data Protection

1. We collect customer data to process orders, manage returns, and communicate about products.
2. We do not share personal data with third parties without consent, except where required by law.
3. Our full Privacy Policy is available on our website.

11. Intellectual Property

All content, trademarks, and branding on our website and marketing materials are owned by TibaQuip Africa Ltd. Unauthorized use is prohibited.

12. Governing Law

These Terms are governed by the laws of the Republic of Kenya.

13. Contact Information

TibaQuip Africa Ltd
📍 Office/Store Address we are in Nairobi CBD along Kimathi street, Kimathi chambers 6^th floor shop No 6.
📞 +254 717 237 407
📧 tibaquipafrica@gmail.com
🌐 Website: tibaquipafrica.com

14. Amendments

We may revise these Terms at any time. Revised Terms take effect once published on our website.